ArrivGo

Legal

Privacy Policy

How ArrivGo collects, uses, and protects personal information.

Last updated: January 21, 2026

1. Information We Collect

Information you provide

  • Email address
  • Account credentials (encrypted)
  • Gender (optional)
  • Arrival details (airport, time, destination)
  • In-app chat messages

Information collected automatically

  • Device information (OS, app version)
  • Basic usage analytics (screen views, errors)
  • Session identifiers

We do not collect precise GPS location unless explicitly required for a feature.

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Match you with travelers heading the same way
  • Enable in-app communication
  • Improve app performance and safety
  • Send important service notifications

We do not sell your data.

3. Information Sharing

We may share limited information:

  • With matched users (only what's needed to coordinate)
  • With service providers (hosting, analytics, authentication)
  • When required by law

Your email and exact destination are never shared without your consent.

4. Data Security

We use industry-standard measures such as encrypted storage and secure authentication. No system is 100% secure, but we work to protect your data.

5. Data Retention

  • Account data is retained while your account is active
  • Chat and session data may be retained for safety and support
  • You may request account deletion

Account deletion instructions are available on our Account Deletion page.

6. Your Rights

You may access, update, or request deletion of your information by contacting us.

7. Changes to This Policy

We may update this Privacy Policy. Continued use means you accept the updated policy.